Privacy Policy

Personal information we collect

• Account and contact details: name/username, email, password (hashed), preferences, support messages.
• Transaction/administration data: billing records and receipts (we do not store full card details if processed by a payment provider).
• Device and usage data: IP address, device identifiers, browser type, pages viewed, timestamps, crash logs.
• Gameplay and performance analytics: in-game events, progression, session length, feature use, matchmaking/performance metrics (where applicable).
• Cookies and similar technologies: used for authentication, security, and remembering settings (see “Cookies”).

Why we use personal information

• Provide and operate the Services (accounts, gameplay, customer support).
• Improve, test and develop features; understand usage and gameplay performance.
• Security, fraud prevention, enforcing terms, and protecting players and our systems.
• Send service messages (e.g., confirmations, security notices) and, where you opt in, marketing communications.
• Meet legal, regulatory and tax requirements.

Our grounds for processing

In New Zealand, we collect and use personal information only where it is necessary for our functions and activities and in line with the Information Privacy Principles. In practice, this includes processing that is: (a) necessary to provide the Services you request, (b) based on your consent (e.g., optional marketing/cookies), (c) required or authorised by law, or (d) necessary for legitimate operational purposes such as security and service improvement.

Sharing and service providers

We may share personal information with trusted third-party service providers that process information on our behalf, such as hosting/infrastructure, analytics, customer support tools, email delivery, and payment processing. We require them to handle information securely and only for permitted purposes. We may also disclose information if required by law, to respond to lawful requests, or to protect rights, safety, and security.

International transfers

Some providers may store or process information outside New Zealand. When we disclose personal information overseas, we take steps consistent with the Privacy Act 2020 (including ensuring comparable safeguards, contractual protections, or relying on another permitted basis such as your authorisation).

Retention

We keep personal information only as long as needed for the purposes described above, unless we must retain it longer for legal, tax, dispute resolution, or security reasons. Where possible, we delete or de-identify information when it is no longer required.

Cookies

We use cookies and similar technologies for login/session management, security, and preferences, and may use analytics cookies to understand usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Your rights (NZ Privacy Act 2020)

• Request access to personal information we hold about you.
• Request correction of personal information (and ask us to attach a statement if we do not agree to the correction).
• Complain to us, and if unresolved, you can contact the Office of the Privacy Commissioner (privacy.org.nz).

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

Contact us

Privacy requests and complaints: contact@krynzionz.com | +64 21 487 9631